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High Impact Moments

One of the biggest things you learn at McKinsey is the 80/20 “rule.” This “rule” says that 80% of the results you want can be

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Compound Errors

Over the past years, I’ve been intrigued by why airplanes crash. Yes, I suppose it’s a slightly morbid fascination, but I suspect it has to

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The Margin of Error

When engineers design bridges, they estimate the amount of forces that will be exerted on the bridge. They engineer the bridge to withstand those forces

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The Curse of Success

Success teaches you virtually nothing. The real learning comes from the the micro and macro “failures” (I prefer the term feedback opportunities) that preceded the

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Cognitive Load

One of the things I’ve paid more attention to in the past several years is cognitive load. Cognitive refers to the brain. Load refers to

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Complaints vs. Requests

In individual relationships, it’s easy to complain. The problem with complaining as a primary way of relating is that, often, there aren’t positive changes. In

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